AstriCon 2017

Are you familiar with Asterisk call center applications? The great open source community did a very good job for voice applications, and we have been able to use it in many call center environment to deliver voice mission critical services. It’s now time to have a look beyond the pure voice interactions, introducing what we can do with Asterisk integrated with multiple other channels: web chat, sms, email and more. This year the XCALLY Team will present a real concept about the Asterisk Omni Channel opportunities. The Asterisk call center agents will be able to manage multiple kind of interactions, and - even more interesting - it will be introduced the concept of Open Channel: a simple way to add custom channels inside an Asterisk call center environment, from Social media to IoT events which need to be managed by a Queue of customer service representative or an Automatic workflow. Dangerous demo will be played during the session, in order to see when such concepts work and when they break!