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Tuesday, October 3 • 11:30am - 12:15pm
Beyond Asterisk Omni Channel Contact Center

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Are you familiar with Asterisk call center applications? The great open source community did a very good job for voice applications, and we have been able to use it in many call center environment to deliver voice mission critical services. It’s now time to have a look beyond the pure voice interactions, introducing what we can do with Asterisk integrated with multiple other channels: web chat, sms, email and more. This year the XCALLY Team will present a real concept about the Asterisk Omni Channel opportunities. The Asterisk call center agents will be able to manage multiple kind of interactions, and - even more interesting - it will be introduced the concept of Open Channel: a simple way to add custom channels inside an Asterisk call center environment, from Social media to IoT events which need to be managed by a Queue of customer service representative or an Automatic workflow. Dangerous demo will be played during the session, in order to see when such concepts work and when they break!

avatar for Diego Gosmar

Diego Gosmar

Diego Gosmar, a Telco-Innovation passionate, has more than 20 years of experience in the Telecommunication industry. He started to work on one of the first Voice over IP H.323 technologies in the early 1997 Telecom Italia Labs when he was completing the University studies. In 1998... Read More →
avatar for Giuseppe Innamorato

Giuseppe Innamorato

Giuseppe started to work in the Telecommunication market as a technician of telephone exchanges in Telecom Italia in 1980, following the digital evolution until 1984.Subsequently, he participated in the first Unix network deployment (1984-1988).In 1988 he was hired as a manager at... Read More →

Tuesday October 3, 2017 11:30am - 12:15pm EDT