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Wednesday, October 4 • 1:00pm - 1:45pm
10 Things Your Callers Will Never Tell You About Your IVR

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Callers have grown accustomed to complicated phone trees -- they seem almost like a necessary evil which goes along with the territory when you decide to *call* a company. Allison Smith -- the voice of Asterisk, as well as many other platforms -- is on the front lines of IVR, voicing systems every day for every industry imaginable. She has been on a crusade to get IVR developers to really *think* about the IVR -- what is says about the company and *how* is says it. Callers lose their patience, they become powerless, and they are ultimately frustrated when a phone tree is labyrinthine and complicated. This presentation takes a look at the top 10 things that callers will never tell you about your phone system -- and ways to address them.

avatar for Allison Smith

Allison Smith

CEO, The IVR Voice.com
Allison Smith is proud to have been the Voice of Asterisk since its inception. If you’ve maneuvered through prompts while calling a Fortune 500 company, participated in a telephone customer satisfaction survey, signed onto a conference call, listened to the public airwaves, took... Read More →

Wednesday October 4, 2017 1:00pm - 1:45pm EDT