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Wednesday, October 4 • 1:00pm - 1:45pm
10 Things Your Callers Will Never Tell You About Your IVR

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Callers have grown accustomed to complicated phone trees -- they seem almost like a necessary evil which goes along with the territory when you decide to *call* a company. Allison Smith -- the voice of Asterisk, as well as many other platforms -- is on the front lines of IVR, voicing systems every day for every industry imaginable. She has been on a crusade to get IVR developers to really *think* about the IVR -- what is says about the company and *how* is says it. Callers lose their patience, they become powerless, and they are ultimately frustrated when a phone tree is labyrinthine and complicated. This presentation takes a look at the top 10 things that callers will never tell you about your phone system -- and ways to address them.

Speakers
avatar for Allison Smith

Allison Smith

Allison Smith – The Voice of Asterisk -- is an internationally-recognized professional voice talent, and one of the top telephone voices working today. If you’ve maneuvered through prompts while calling a Fortune 500 company, participated in a telephone customer satisfaction survey, signed onto a conference call, listened to the public airwaves, took an online training module, ordered a hotel wakeup call, or even received an automated call notifying you of an upcoming medical or dental appointment... Read More →


Wednesday October 4, 2017 1:00pm - 1:45pm
Augusta