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Tuesday, October 3
 

10:00am

Bicom: How to Start & Grow an ITSP
Speakers
avatar for Kevin Langford

Kevin Langford

Business Development Director, Bicom Systems
Over the last 3 years Kevin has been helping hundreds of individuals and teams create and grow their Telco Businesses. Whether small start-ups or multi-nationals their markets continue to mature and it has never been as important to maintain customers' loyalty as ever more opport... Read More →


Tuesday October 3, 2017 10:00am - 10:45am
Colonial

10:00am

Asterisk from Scratch - Part 1 - Intro to Asterisk & Asterisk Architecture
Asterisk from Scratch is a well-rounded informative overview of the Asterisk Project, with a focus on the essentials a general "newbie" should know. All are welcome! Whether you are managing a team deploying an Asterisk implementation, evaluating potential replacements for a legacy telephony solution, or are simply new to Asterisk, this talk has something to offer you.

This all-day seminar is broken into multiple sessions, beginning with background information such as the history of Asterisk and examples of fundamental configuration for a call flow and features such as Voicemail, IVR and will include a comparison of SIP channel driver configuration in Asterisk 13.

Tuesday October 3, 2017 10:00am - 10:45am
Congressional

10:45am

International calling, can't we all just get along?
As telecom becomes more and more decentralized with all the new equipment, technologies and players (both big and small) the issues that we face daily are becoming ever more complex and one needs to always be one step ahead. Some of the items I plan on discussing are: 1) Why can CLI (Caller ID) be so unpredictable? 2) FAS - How to detect and beat it. 3) Why is the cheapest price not always the best. 4) SS7 , T1/E1, SIP and IAX. Does the protocol matter? 5) Calls were working fine. What just broke them?

Speakers
avatar for Dovid Bender

Dovid Bender

CTO, The Flat Planet Phone Company Inc.
Dovid has been working for Flat Planet phone for the last 9+ years as employee #2. Over time he has helped bring the company from several servers to multiple POP's around the world including:France,New York,Cyprus and Israel. Dovid's major skill set is in telephony, networking... Read More →


Tuesday October 3, 2017 10:45am - 11:30am
Colonial

10:45am

10:45am

Workshop: Asterisk as a virtual network function - Session 1: Intro to NFV & VNF-Asterisk
What is NFV? What is a VNF? That’s “network function virtualization” and “virtual network functions.” This begins a series of workshops dedicated to running “VNF-Asterisk” -- using Asterisk as a Virtual Network Function. Leif Madsen and Doug Smith have been exploring technology gaps in cloud native NFV workloads, and have been using Asterisk to explore the gaps. Doug & Leif are here to introduce these concepts and arm you with the knowledge so you can put your hands on the keyboard and explore vnf-asterisk yourself.

Speakers
avatar for Leif Madsen

Leif Madsen

Principal Software Engineer, Red Hat


Tuesday October 3, 2017 10:45am - 11:30am
Augusta

11:30am

Beyond Asterisk Omni Channel Contact Center
Are you familiar with Asterisk call center applications? The great open source community did a very good job for voice applications, and we have been able to use it in many call center environment to deliver voice mission critical services. It’s now time to have a look beyond the pure voice interactions, introducing what we can do with Asterisk integrated with multiple other channels: web chat, sms, email and more. This year the XCALLY Team will present a real concept about the Asterisk Omni Channel opportunities. The Asterisk call center agents will be able to manage multiple kind of interactions, and - even more interesting - it will be introduced the concept of Open Channel: a simple way to add custom channels inside an Asterisk call center environment, from Social media to IoT events which need to be managed by a Queue of customer service representative or an Automatic workflow. Dangerous demo will be played during the session, in order to see when such concepts work and when they break!

Speakers
avatar for Diego Gosmar

Diego Gosmar

CEO, XCALLY
Diego Gosmar, a Telco-Innovation passionate, has more than 18 years of experience in the Telecommunication industry. He started to work on one of the first Voice over IP H.323 technologies in the early 1997 Telecom Italia Labs when he was completing the University studies. In 1998 he moved in Omnitel (now Vodafone) where he lead some strategic projects for the early GPRS and UMTS vendor selection. He worked in Atlanet (Telefonica Data company) from 1999 to 2004, where he managed the IP Network planning. | In 2007 Diego joined Xenialab as co-Founder. Together with a team of passionate VoIP experts, he worked on Asterisk to launch a flagship software solution for the global Contact (Call) Center market called xCALLY. Starting from 2013 Diego has been driving the XCALLY international expansion as Xenialab CEO, covering now more than 45 countries worldwide. | Diego is dCAP and ITIL certified: he is involved in the Astricon conferences since many years. He is also co-authors of the first Italian book about Asterisk, and passionate evangelists about Open Source VoIP... Read More →
avatar for Giuseppe Innamorato

Giuseppe Innamorato

CTO, XCALLY
Giuseppe started to work in the Telecommunication market as a technician of telephone exchanges in Telecom Italia in 1980, following the digital evolution until 1984.Subsequently, he participated in the first Unix network deployment (1984-1988).In 1988 he was hired as a manager at the Olivetti training center. After a few years, Giuseppe moved to the Olivetti Ambrasoft subsidiary, following research projects in the international arena from the Brussels HQ.After the Ambrasoft experience, Giuseppe founded Archesis (1994) and made his first CRM systems within the WEB and CTI.In 2000 he was involved in the creation of the first Italian VoIP operator.In 2005 he founded, along with Diego Gosmar, Wildix, a VoIP hardware manufacturer which soon reached many distributors and resellers all across Europe.Giuseppe has been actively working in the Open Source Asterisk community, contributing in many topics, ranging from WebRTC Respoke GitHub updates and special asterisk optimization for customer care environments.He is also co-authors of the first Italian book about Asterisk, and passionate evangelists about Open Source VoIP... Read More →


Tuesday October 3, 2017 11:30am - 12:15pm
Colonial

11:30am

11:30am

Workshop: Asterisk as a virtual network function - Session 2: A VNF-Asterisk demo

In this session Leif and Doug will get their hands on the keyboard, and step you through a fully deployed instance of VNF Asterisk -- showing you how it’s spun up in Kubernetes, and how it’s been instrumented. Then, we’ll get to the good stuff, and show you some calls being made over it, and metrics being collected in Homer. Showing you where we’re going and why, it’ll help make the latter sessions where we’re building things out a little easier to follow along.



Speakers
avatar for Leif Madsen

Leif Madsen

Principal Software Engineer, Red Hat


Tuesday October 3, 2017 11:30am - 12:15pm
Augusta

12:15pm

Lunch
Tuesday October 3, 2017 12:15pm - 1:15pm
Outside Ballroom Commons

1:45pm

Digium Product Overview
Tuesday October 3, 2017 1:45pm - 2:30pm
Colonial

1:45pm

1:45pm

Workshop: Asterisk as a virtual network function - Session 3: VNF-Asterisk, Deploying the Infrastructure
Before we start deploying VNF-Asterisk, we need to build out the infrastructure that will house it. We’ll step through the infrastructure deployment into one of our labs from scratch, a la dangerous demo style. Any issues we run into we’ll debug in real time so that you can learn from any problems experienced, and we’ll explain what we’re deploying. We’ll explain why we’re building the infrastructure the way we are, the biases we’ve employed, and things you need to consider before going to production.

Speakers
avatar for Leif Madsen

Leif Madsen

Principal Software Engineer, Red Hat


Tuesday October 3, 2017 1:45pm - 2:30pm
Augusta

2:30pm

Scripts to Deal with TELCO
How to develop and use scripts/systems to validate your PBX functionality and health against TELCO problems. Practical case: Using Audio Fingerprinting to validate all DID's are correctly answered on your company IVR's

Speakers
avatar for Miguel Angel Torres Govea

Miguel Angel Torres Govea

Voip/CTI Sr System Administrator, PriceTravel Holding
Computer System Engineer. Tech addict who likes aerospace technology, photography, design, music and a lot. Working at PriceTravel Holding as VoIP/CTI SysAdmin. Studied at ESCOM IPN.


Tuesday October 3, 2017 2:30pm - 3:15pm
Colonial

2:30pm

Workshop: Asterisk as a virtual network function - Session 4: VNF-Asterisk, Deploying the applications
Now that we’ve deployed the infrastructure that allows us to instantiate applications, we’ll show how we get VNF-Asterisk deployed with automation, the VNF controller, Homer for data analysis, and bring all the concepts we learned in previous sessions together.

Speakers
avatar for Leif Madsen

Leif Madsen

Principal Software Engineer, Red Hat


Tuesday October 3, 2017 2:30pm - 3:15pm
Augusta

3:15pm

Afternoon break
Tuesday October 3, 2017 3:15pm - 3:30pm
Foyer of Augusta Room

3:30pm

TBD
Tuesday October 3, 2017 3:30pm - 4:15pm
Colonial

3:30pm

Sessions Coming soon
Tuesday October 3, 2017 3:30pm - 4:30pm
Colonial

4:15pm

TBD
Tuesday October 3, 2017 4:15pm - 5:00pm
Colonial

5:00pm

 
Wednesday, October 4
 

8:15am

9:15am

10:00am

What is the VICIdial Contact Center Suite and Where Is it Going?
This presentation will cover: How VICIdial got it's start, the challenges in interoperating with Asterisk as it changed over the last 14 years, the evolution of the VICIdial user interface, where VICIdial is going in the future, how to survive as an open-source project and thrive as a business while still giving away your product for free, and reasons why many large enterprise-level call centers have chosen to go with VICIdial as their contact center solution.

Speakers
avatar for Matt Florell

Matt Florell

President, Vicidial Group
VICIDIAL GROUP | Matt Florell has over 14 years experience in building and managing corporate IT systems specializing in Call Center systems, IP telephony, Customer Relationship Management(CRM) systems, databases, scalable applications and system optimization. Matt is currently... Read More →


Wednesday October 4, 2017 10:00am - 10:45am
Olympic

10:00am

Asterisk Swarm: Intelligent, Self-healing & Geo-distributed
The world of containerized applications continue to evolve at a dizzying pace. Docker open-source is now a subset of the Moby Project, Kubernetes continues to build out their vast range of features, and everybody is talking about them both. But what does this mean for you, the Asterisk administrator or developer, who doesn't have time to follow the constant churning? This talk will go into depth on how to deploy a geographical distributed cluster of Asterisk machines utilizing Docker Swarm. We'll cover everything from initially bootstrapping the swarm through deploying to multiple DigitalOcean datacenters, how we can automatically route SIP traffic to the closest server to the endpoint, and what happens when a node fails. We'll cover the self-healing and intelligent aspects of Swarm routing and how they can be leverage to avoid downtime and scale up quickly. The goal of this talk is to leave you with concrete, actionable steps you can take to Swarm-ize your own Asterisk installation.

Speakers
avatar for Evan McGee

Evan McGee

Chief Technology Officer, Ring Plus, Inc
Evan McGee is the Chief Technology Officer at RingPlus, a mobile telecom company. He is responsible for coordinating and leading the technical teams at RingPlus, working on everything from practical VoIP and WebRTC to novel billing systems and big data analysis. It helps that Eva... Read More →


Wednesday October 4, 2017 10:00am - 10:45am
Augusta

10:00am

Enhancing your VoIP deployments with the OpenSIPS b2bua
An introduction and guide to the little known OpenSIPS back to back user agent modules, and how it can help you to control and influence the media paths taken in a distributed, multi session call flow.

Speakers
avatar for Peter Kelly

Peter Kelly

Owner, Sourcevox Ltd
Having over ten years experience in the SIP world, Pete has helped to build many large scale Wholesale, Retail and DID management systems. He now owns Sourcevox Ltd, a company supports and helps businesses to develop and improve their SIP based VoIP systems.


Wednesday October 4, 2017 10:00am - 10:45am
Colonial

10:00am

Communications: WebRTC Strikes Back
Last year, we were talking about how WebRTC had become more stable and how we should be building an Empire of experiences on top of the technology. A year later and there have been huge changes in some areas and none in others. If you want to catch up on where we stand today and how can we build the best experiences for our users, then come along young Paduan, because this IS the talk you're looking for! WebRTC is a technology thats always moved fairly quickly. 5 years on and WebRTC has grown and matured as a technology. With adoption on the rise and with support across the browsers increasing; where does WebRTC stand as something we should be building with? In this session you'll learn what's changed in the past year; including how there have been huge changes when it comes to browser support but little change in other areas. You'll leave this session with a clear understanding of whats available to you and where, as well as what the future may hold for Communications within your application.

Speakers
avatar for Dan Jenkins

Dan Jenkins

Founder, Nimble Ape Ltd
Based in Kent, Dan's is the founder of Nimble Ape Ltd, which he started at the beginning of 2014. Dan loves working with Node.js and with its community, along with his passion for building great architecture for Applications. For the past few years Dan's been building RESTful Hyp... Read More →


Wednesday October 4, 2017 10:00am - 10:45am
Champions Gate

10:00am

How to turn geeky network metrics into meaningful and credible reporting to customers.
Connection Telecom operates South Africa's largest hosted PBX service with around 30,000 users connected. Our service is based of course upon Asterisk, Kamailio and other open-source products. Our customers are businesses and include some of the country's largest enterprises, and demand highly reliable services and consistent high quality calls. Its not an easy task to meet those expectations in a developing country such as ours. For this reason, in almost all cases we provide dedicated IP connectivity to customers' locations and take full responsibility for the total service - so in principle its "no excuses". Customers of course form a subjective opinion of the service - everyone in the VoIP game knows that customers have very very long memories for that one disrupted call they experienced (of course Murphy ensures that that call was a very important one!). Honesty and openness are important company values - so we try always to communicate clearly and freely with customers and to give accurate information as to the perfomance of the service generally and specifically for each customer. So in this session I will: - explore and explain the techniques we use for service monitoring and reporting. - show how we monitor in a way that aligns with customer's experience. - show how we setup alarm thresholds so that we deliver credible service-level reporting. - show how we combine RTP and RTCP stats on multiple call legs to report understandable quality information on every call including where the issue was if the call wasn't good. - show how we provide graphical displays showing how a customer's calls compare to aggregate over all customers on the same connectivity type, and all customers overall. These graphs clearly answer the "is it just me?" question. This open flow of information helps us communicate objective service quality information in a way that helps us counter the subjective impressions that clients can form. Our detailed information and comprehensive monitoring means that we usual know our service providers have a problem before they do.

Speakers
avatar for Stephen Davies

Stephen Davies

Technical Director, Connection Telecom (Pty) Ltd
Stephen Davies is the Technical Director at Connection Telecom (Pty) Ltd. Connection Telecom runs South Africa's largest hosted PBX service, providing business dial-tone and PBX services to more than 30,000 users. Connection Telecom is a licensed operator in South Africa. The com... Read More →


Wednesday October 4, 2017 10:00am - 10:45am
Congressional

10:45am

Morning break
Wednesday October 4, 2017 10:45am - 11:00am
International Ballroom I & II

10:45am

Visit the exhibit hall
Wednesday October 4, 2017 10:45am - 4:30pm
International Ballroom I & II

11:15am

How To Sell the Way Buyer's Buy Today: Utilizing the Inbound Sales Process
Today's world is unimaginable without the internet. We buy products, file our taxes, pay bills, apply for jobs, stream entertainment and communicate with people all around the world over it. But this isn't the way things always were. Think about what it was like to buy a product before the internet existed. Buyers actually needed salespeople to help them make a buying decision. The internet changed everything. And it turned the buyer-seller relationship upside down. Today, the information a buyer needs to make a purchase decision is just a click away. The power in buying and selling has shifted to the buyer from the seller. Keeping up with today's empowered buyer means that the sales process needs to change too. Whether your sales process relies on inbound leads or targeted outreach, whether you're a big or small company, whether your product is simple or complex, inbound sales is relevant. Attend this session and learn: 1. The difference between 'Legacy' sales and the 'Inbound' sales process. 2. The three stages of the Buyer's Journey. 3. How to develop a sales process that supports your buyer through the journey. 4. The Inbound Sales Methodology. 5. Incorporating social media into your selling process.

Speakers
avatar for Susan Elder

Susan Elder

Senior Director of Marketing, Jenne
"Susan Elder joined Jenne, Inc., a value-added distributor of technology products and solutions focusing on voice, video, data networking, premise security and cloud product solutions in 2012 after 25 years of experience in corporate marketing and communications positions. Prior to joining Jenne, she served as the Chief Marketing Officer for the American Red Cross of Greater Cleveland where she drove major marketing and communications initiatives that enhanced the... Read More →


Wednesday October 4, 2017 11:15am - 12:00pm
Olympic

11:15am

Super powers of deployment tools for VoIP Systems
Continuous deployment is a very important part of our development process. Every single change we commit in config and code should go in production as soon as possible. Since we do so we have a better understanding of side effects and stability of our platform. We needed an automatic way of pushing changes live. Tools like puppet, ansible, github, jenkins and debian packet management are helping us with this task. We tried a lot before we found the best way for us to adapt these ways for deployment of VoIP components as well. During my talk i will show several ways of deployment we are using and which one is the best for asterisk and co.

Speakers
avatar for Jöran Vinzens

Jöran Vinzens

VoiP Engineer, sipgate gmbh
Jöran has been in the VoIP industry for over ten years. First with H.323 and later with SIP. Five years ago he started his current job at an SIP Carrier in Germany.


Wednesday October 4, 2017 11:15am - 12:00pm
Augusta

11:15am

Using Wazo to develop third applications
Wazo is a free software unified communication platform based on Asterisk developed from 2005. The architecture is created to permit to have a business engine for the telephony. Each components we develop can be control by a REST API and have events in a message bus to help developers to create easily new telephony applications. This presentation is to permit users to discover what is Wazo. - Installation - Configuration How can you use it: - User interface How you could use the API: - Documentation - API And his goal is to help you with examples, how you can create nice applications with Wazo and how you can connect Wazo with third applications. Examples will be in Python and Javascript.

Speakers
avatar for Mr Sylvain Boily

Mr Sylvain Boily

CEO, Wazo
I'm passionate about telecommunications, I founded XiVO/Wazo, a free software unified communication platform I love technologies, development, music, and airplane. I'm an activist in the asterisk French community from many years ago. I'm using and developing free software from 19... Read More →


Wednesday October 4, 2017 11:15am - 12:00pm
Colonial

11:15am

Large scale dialers: performance and solutions
Mojo Lingo has developed multiple high-throughput outbound dialer solutions based on Asterisk and other components. Over the course of those projects, we acquired a solid knowledge of how to best scale them by utilizing specific configurations, modules, and components such as message queues and Adhearsion. The application layer is then compounded by specific tools that enable us to do autoscaling and real time monitoring, with a focus on self-healing and node recovery. The presentation is about our journey to 1000 calls per second, and will be divided in three sections: numbers and statistics will be presented first, to introduce the discussion. Following that, echnical recommendations will show what our choices were, and how they were made, both inside and around Asterisk. The third section will be an exploration of the load testing and monitoring tooling used during development, from SIPp to higher-level tools... and even Asterisk itself can be very useful as an user agent! Finally, I would like to present our "top 10 scaling tricks" to be applied to any application, not just an outbound dialer. Code and configurations will be available and explained during the presentation.

Speakers
avatar for Luca Pradovera

Luca Pradovera

Principal, Mojo Lingo
Mojo Lingo principal and Adhearsion contributor, my work revolves around Open Source software integrated into platforms that solve real time communication problems. A technology enthusiast since the age of 8 thanks to my father, I have turned my passion into a job I love. My prim... Read More →


Wednesday October 4, 2017 11:15am - 12:00pm
Champions Gate

11:15am

Anycast and Sip Architectures
Simon will talk about how anycast, a technology usually deployed at global scale for services such as DNS, can be adapted and deployed within IP networks and even within hosts in order to deliver massive performance, availability and service discovery benefits. The focus will be on how different adaptations suit different levels of a SIP stack and some gotchas along the way.

Speakers
avatar for Simon Woodhead

Simon Woodhead

CEO, Simwood eSMS Limited
Simon's early career was in finance as a fund manager, within what became Deutsche Bank and Barclays Wealth. Simon had discretion to manage over £40m+ of funds before age 21, becoming the youngest qualified member of the Securities Institute. He had a reputation and track record... Read More →


Wednesday October 4, 2017 11:15am - 12:00pm
Congressional

12:00pm

Lunch
Wednesday October 4, 2017 12:00pm - 1:00pm
Outside Ballroom Commons

1:00pm

Case Study: Deploying 1,500 Digium Phones in a Campus Environment
Exceeding the capacities of widely-used Asterisk management UIs can result in a painful experience.  Designed for typical SMB deployments, their performance under large-scale conditions can be challenging and has numerous practical limitations...  This case study explores a large College campus environment and Voneto's deployment of Asterisk with a management framework based on Asterisk realtime.  We'll discuss development, customer-requested modifications, and rollout experience.   As this was also a large deployment of Digium handsets, we'll explore the rollout experience and also discuss a number of custom phone and directory apps designed to enhance the end-user experience.  Whether a first-time user of Digium handsets or contemplating a deployment that exceeds the capabilities of traditional Asterisk UIs, we'll have something for you.

Speakers
avatar for Corey McFadden

Corey McFadden

Founder and President, Voneto LLC
Corey McFadden is the founder and President of Voneto LLC, a communication solutions firm that ranks among the top national IP telephony integrators. He brings over 20 years of industry experience to Voneto with a unique background that includes experience in call center operatio... Read More →


Wednesday October 4, 2017 1:00pm - 1:45pm
Olympic

1:00pm

10 Things Your Callers Will Never Tell You About Your IVR
Callers have grown accustomed to complicated phone trees -- they seem almost like a necessary evil which goes along with the territory when you decide to *call* a company. Allison Smith -- the voice of Asterisk, as well as many other platforms -- is on the front lines of IVR, voicing systems every day for every industry imaginable. She has been on a crusade to get IVR developers to really *think* about the IVR -- what is says about the company and *how* is says it. Callers lose their patience, they become powerless, and they are ultimately frustrated when a phone tree is labyrinthine and complicated. This presentation takes a look at the top 10 things that callers will never tell you about your phone system -- and ways to address them.

Speakers
avatar for Allison Smith

Allison Smith

Allison Smith – The Voice of Asterisk -- is an internationally-recognized professional voice talent, and one of the top telephone voices working today. If you’ve maneuvered through prompts while calling a Fortune 500 company, participated in a telephone customer satisfaction survey, signed onto a conference call, listened to the public airwaves, took an online training module, ordered a hotel wakeup call, or even received an automated call notifying you of an upcoming medical or dental appointment... Read More →


Wednesday October 4, 2017 1:00pm - 1:45pm
Augusta

1:00pm

Combining Asterisk ARI and cloud based speech technologies to improve telephony applications
Nowadays speech based telephony applications are gaining popularity due to all possible areas where they can be used. Transactional IVRs, automatic notifications and custom telephony applications are common scenarios where this technology can be found. Likewise, the use of cloud based speech technologies has been increasing thanks to the cost-benefit ratio derived from the affordable pricing and excellent quality making them the straightforward way to build speech applications quickly and easily. Considering the power of Asterisk as framework for building communications applications, the versatility of ARI and the wide range of cloud based speech technology options, the main idea is to combine ARI and ASR/TTS services to build strong and useful telephony applications.

Speakers
avatar for Jose Franco

Jose Franco

CTO, iKono Telecomunicaciones SA
I am a voice over IP enthusiast. I found interesting everything related to Asterisk, SIP and in general VoIP. I have over 10 years experience working with telephony, VoIP and Asterisk.


Wednesday October 4, 2017 1:00pm - 1:45pm
Colonial

1:00pm

Asterisk and Multi-Factor Authentication
Multi-Factor Authentication (MFA) is a common way to reduce account takeover on websites (and apparently on Asterisk machines as well). While almost everyone knows how to use Asterisk to make automated phone calls that announce the user it’s 4-6 digits code, Not everyone knows how to use Asterisk to bypass just that. This talk will present two relationships between Asterisk and MFA: Using MFA to protect your Asterisk AND using Asterisk to bypass E-commerce MFA while focusing on following subjects: 1. How to use MFA solution to protect your Asterisk system from unauthorized phone calls, including implementation for the following scenarios: * Requiring MFA upon agent login/DISA. * Requiring MFA when originating suspicious phone calls. * `MFA everywhere` when needed. 2. How to use Selenium (browser automation tool) and Asterisk to automatically bypass MFA on websites: * Why does websites use MFA? * Short introduction to Selenium. * How to automate the reception of a verification code through phone call using Asterisk and a cloud native language analysis service. * How to protect YOUR website’s MFA from such tricks. This session features multiple code samples and live demos.

Speakers
avatar for Or Polaczek

Or Polaczek

Research Engineer, Forter
"I am a software developer with 8+ years of experience. As a Research Engineer at Forter, i'm developing new methods aimed to help e-commerce merchants prevent credit-card fraud on their website / call centre. Before I've started working at Forter, I helped creating a cross-platf... Read More →


Wednesday October 4, 2017 1:00pm - 1:45pm
Champions Gate

1:00pm

Facilitating WebRTC access to Asterisk-based services with Janus
Janus is an open source WebRTC server that was conceived to be modular in nature, a bit like Asterisk itself. It has a core that takes care of all the WebRTC suite, and different plugins that can take care of the Janus API transports and how to handle media in different ways, e.g., WebRTC SFU/MCU, RTP-to-WebRTC broadcasting, SIP gatewaying, recording and so on. One particularly common scenario is using it as a WebRTC gateway in front of Asterisk servers. While Asterisk has good support for WebRTC by itself, there may be cases when unencumbering it from any WebRTC-related effort, and leverage such a gateway instead to let Asterisk focus on the rest, might be helpful, and this talk is aimed at discussing exactly those. Different approaches and possible topologies will be presented, together with real examples of how Janus and Asterisk are used together in the wild today (e.g., to stream IETF meetings).

Speakers
avatar for Dr. Lorenzo Miniero

Dr. Lorenzo Miniero

Chairman, Meetecho
Lorenzo Miniero is the chairman and co-founder of Meetecho, a company providing consultancy and streaming services and communication platforms. Lorenzo received his degree and Ph.D. at the Computer Science Department of the University of Napoli Federico II, where he started worki... Read More →


Wednesday October 4, 2017 1:00pm - 1:45pm
Congressional

1:45pm

Visit the exhibit hall
Wednesday October 4, 2017 1:45pm - 3:00pm
International Ballroom I & II

3:00pm

Penetrating the Government with your Products & Services
Why do we believe having a GSA contract is so important? Have you ever tried to rent a car without a credit card? The same scenario exists. The government cannot just buy from you. You need a contract vehicle for the buyer to place an order against. A GSA contract is the fastest and easiest way to get a 'number' to make the buyer's job easier. Many companies believe that simply registering with SAM (System for Award Management) will net you business. Nothing could be further from the truth. SAM registration is required before you can do business with the government, that's all. You must have a contract vehicle for the buyer to place an order against. Get started now with your own GSA contract. The myth is that a company can succeed without a contract and continue to accept open market orders of $3,000 or less. This violates the CICA (Competition in Contracting Act) and is illegal for multiple purchases. The buyer must combine these requirements and place an order with a contract holder. Do not get caught in this web, get your GSA contract now.

Speakers
avatar for Michael Price

Michael Price

Founder, MarketUS, LLC.
MARKETUS - Since MarketUS® was founded in 1986, it has aided companies in obtaining over $50 billion in GSA Schedule business. After signing their first client, Dell Computer, in 1986, the company has represented some of the top names in the industry, including Berkshire-Hathawa... Read More →


Wednesday October 4, 2017 3:00pm - 3:45pm
Olympic

3:00pm

Deploy Asterisk anywhere/everywhere with Libcloud
There are lots of cloud service providers out there. Each provider has it's own APIs and deployment-script formats. Binding yourself to one provider and it's deployment methods could become an issue later on and using containers (Docker, etc.) is not always the right/appropriate solution. One might decide to use DigitalOcean when one's solution requires only a couple of machines but would like to move to AWS when it needs to scale. Apache Libcloud (https://libcloud.apache.org/) provides one interface to over 50 cloud providers. Using one interface allows you to automate your deployment process once, regardless of the provider you chose and if you decide to migrate to a different provider - the change is almost as easy as changing credentials. This session will introduce the attendees to Libcloud and will compare the deployment script's structure to other industry standards (such as AWS's Cloudformation). After the introduction we'll go over the following subjects (hands-on!): * A libcloud deployment script for Asterisk and how it works. * How to manage resources-discovery using libcloud and DNS * Few practices for monitoring new deployments & sending notifications. AND: * A live demo(!!) in which we'll deploy Asterisk in parallel on two different cloud providers - Which will ring first?

Speakers
avatar for Or Polaczek

Or Polaczek

Research Engineer, Forter
"I am a software developer with 8+ years of experience. As a Research Engineer at Forter, i'm developing new methods aimed to help e-commerce merchants prevent credit-card fraud on their website / call centre. Before I've started working at Forter, I helped creating a cross-platf... Read More →


Wednesday October 4, 2017 3:00pm - 3:45pm
Augusta

3:00pm

FreeSWITCH from SIP to WebRTC, 12 years in the making
Implementing the technological changes from images to audio and video and beyond from a FreeSWITCH perspective. When FreeSWITCH started, 12 years ago, everyone was excited to get 8 kilohertz ulaw and G.729 from point A to point B. Over the last decade, expectations have grown to include 1080p Video, High-Definition audio, texting and more. Two founding members of the FreeSWITCH team will explain the communication platform and how it can be used in a variety of ways in combination with Asterisk and other open source multimedia applications to form a complete solution.

Speakers
avatar for Brian West

Brian West

General Operations Director, FreeSWITCH
Brian West is a founding member of the FreeSWITCH team. Involved in open source telephony since 2003, Brian was heavily involved in the Asterisk open source PBX Project as a Bug Marshal and developer. In 2005, Brian joined the initiative that eventually led to the FreeSWITCH Open... Read More →


Wednesday October 4, 2017 3:00pm - 3:45pm
Colonial

3:00pm

Machine Learning for Asterisk: DeepSpeech & More
Within the last year we've seen a proliferation of services spring up (IBM Watson, Google Speech API, Amazon Lex) that help make machine learning accessible to a far wider audience. At the same time, open-source frameworks have also been evolving to fill these roles at a lightening pace -- and with fantastic results. This talk will dive into this ecosystem of ASR, TTS, and NLU frameworks, including DeepSpeech and WaveNet, and highlight their practicality in the real world. Knowledge of machine learning isn't required to understand the concepts and practical applications. Demonstrations of these frameworks in action can help illuminate the possibilities and challenges of utilizing the DIY approach. Many companies would benefit from having a tailored solution to even just one of the above -- perhaps you want your own custom TTS voice, or need sentiment analysis on stored voicemails or customer service calls. Pick and choose and make your machine learning dreams come true.

Speakers
avatar for Evan McGee

Evan McGee

Chief Technology Officer, Ring Plus, Inc
Evan McGee is the Chief Technology Officer at RingPlus, a mobile telecom company. He is responsible for coordinating and leading the technical teams at RingPlus, working on everything from practical VoIP and WebRTC to novel billing systems and big data analysis. It helps that Eva... Read More →


Wednesday October 4, 2017 3:00pm - 3:45pm
Champions Gate

3:00pm

Kamailio - APIs And Scripting Languages For Scalable And Secure VoIP Deployments
Working with a small, medium or large VoIP deployment? In any of the cases, this talk is for you. The subscriber base is no longer relevant, any VoIP system out there must be able to cope with DoS and DDoS attacks. Realtime communications went way beyond just voice communications, integration with other services is the key to retain as well as attract customers. Kamailio has a very good reputation for its scalability to do SIP routing and the excellent interworking with Asterisk or other VoIP systems. This talk is presenting the latest options offered by Kamailio to secure and scale your deployment, from REST API-based solutions, to scripting the routing as well as integration with third party services using various embedded languages, such as Lua, Python or JavaScript, allowing everyone to choose the preferred tool to build the best solutions that meet the nowadays market demands, such as SIP load balancers, least cost routing engines, SIP-layer firewalls, VoIP residential or carrier platforms.

Speakers
avatar for Mr. Daniel-Constantin Mierla

Mr. Daniel-Constantin Mierla

Co-Founder, Kamailio SIP Server
He co-founded Kamailio in June 2005, aiming to build a solid SIP server project where openness to community and contributions has a significant role, previously being core developer of SIP Express Router (SER) from its early beginning in 2002. He has a Master degree in Computer Science and Engineering from the Polytechnics University of Bucharest. His experience was accumulated working as the consultant for Orange Romania, branch of French Orange mobile operator, and researcher in network communications at Fraunhofer Fokus Institute, Berlin, Germany. His activity is done at Asipto, a company targeting to offer and build reliable services and solutions that benefit at maximum from... Read More →


Wednesday October 4, 2017 3:00pm - 3:45pm
Congressional

3:45pm

Utilizing Asterisk to Build Virtual Contact Solutions
An industry built on expensive hardware, many contact centers moved to cloud-based systems in the last 10 years. However, cloud-based system providers created proprietary technologies that lacked integration options, or came with them but at steep technology support prices. In 2015, Gary Pudles decided to challenge those industry norms. Gary Pudles, AnswerNet CEO and President, shares his experience about finding a solution that integrated with Asterisk as well as other open-source applications. This session will include tips on: -Technology Sourcing: Understanding how to scope your technology needs as a business owner -Input on Open Source Tools: Finding the right ones for your contact center -The Many Faces of Asterisk: Learning the system inside and out, then teaching it how to work with you

Speakers
avatar for Gary Pudles

Gary Pudles

CEO & President, AnswerNet
Gary Pudles is President and CEO of AnswerNet. Since establishing AnswerNet in 1998, he has driven the growth of the organization through sales, acquisitions, and partnerships. His success has earned him the prestigious “Ernst and Young Entrepreneur of the Year" award. Mr. Pudles is a nationally recognized speaker and expert on telecommunications, business motivation, and operations. He regularly contributes... Read More →


Wednesday October 4, 2017 3:45pm - 4:30pm
Olympic

3:45pm

Configuring Digium phones with Switchvox and FreePBX
How to easily and quickly configure Digium phones using both Swtichvox and FreePBX/Astnow. Includes live demonstration with a D80 color touchscreen phone.

Speakers
avatar for Scott Griepentrog

Scott Griepentrog

Software Developer, Digium Inc
Scott Griepentrog has several decades of experience working on various software telephony development projects.  These include building protocol adapaters for retail telephone products, test and performance systems using Asterisk, and infrastructure to operate a growing midwe... Read More →


Wednesday October 4, 2017 3:45pm - 4:30pm
Augusta

3:45pm

Building an IVR with .NET Core and AsterNET.ARI
Demonstration of creating a sample IVR using .NET Core 1.1 and AsterNET.ARI in Visual Studio Code. Developers will configure a base Asterisk install, create a new ARI application using .NET Core and AsterNET.ARI, and will create a sample call flow that will allow traversal of a basic IVR tree.

Speakers
avatar for Zachary Way

Zachary Way

Sr Software Architect, Pay Tel Communications
I've been at Pay Tel Communications for six years. I started as a Junior Web developer working on the web application to manage our SIP platform. Over the past six years, I have helped us move forward and innovate in the development of our new platform based on Asterisk. I am an... Read More →


Wednesday October 4, 2017 3:45pm - 4:30pm
Colonial

3:45pm

Using Kamailio for Scalability and Security
Kamailio and Asterisk together can provide an enterprise class, secure VoIP system. From deploying dispatcher to achieve a true N + 1 scalable architecture to using features within Kamailio to help secure your network, this session will speak to anyone looking to deploy a secure and/or scalable solution. Presentation will cover Asterisk and Kamailio configuration examples.

Speakers
avatar for Fred Posner

Fred Posner

VoIP Engineer, LOD COMMUNICATIONS/THE PALNER GROUP
After working with solutions such as Acme Packet, Broadsoft, Cisco, and others, Fred discovered Asterisk and quickly embraced open source software in telecommunication. A large (yes, it’s a fat joke) proponent of Asterisk and Kamailio, Fred currently provides Kamailio / VoIP co... Read More →


Wednesday October 4, 2017 3:45pm - 4:30pm
Champions Gate

3:45pm

Comparing performance of chan_sip and chan_pjsip
Since the Asterisk project launched the latest sip channel “chan_pjsip”, there were very few publications showing the performance gains or even losses of the new channel. In this presentation, we are going to use SIPP to measure the SIP performance of both channels for the latest versions of Asterisk. Below a list of topics to be presented. • Main differences between channels from practical perspective • Testing methodology and failure criteria • SIP registration performance • SIP performance for calls to the server (echo) • SIP performance for calls between UAC and UAS • Tips on how to increase SIP performance and registration performance

Speakers
avatar for Flavio E. Goncalves

Flavio E. Goncalves

CTO, SipPulse
Flavio E. Goncalves was born in 1966 in Brazil. Having a strong interest in computers, he got his first personal computer in 1983, and since then, it has been almost an addiction. He received his degree in engineering in 1989 with a focus on computer-aided designing and manufactu... Read More →


Wednesday October 4, 2017 3:45pm - 4:30pm
Congressional

4:30pm

Happy Hour
Wednesday October 4, 2017 4:30pm - 5:30pm
Trevis Terrazza
 
Thursday, October 5
 

8:15am

9:15am

10:00am

Voice Services and Applications, profit models and reality compared.
Looking to start a new voice business or create a voice application? Learn about the true costs, pitfalls and business models currently working well for others, and those that cause many to remain stagnant or close the doors.

Speakers
avatar for Philip Mullis

Philip Mullis

Mastermind of Mischief, Mullis
Experienced entrepreneur, network engineer, integrator, and architect, with a solid decade+ of asterisk experience and over 20 in telecommunications, networking, and system design. I have enjoyed building many asterisk installations from the small office and all the way up to the... Read More →


Thursday October 5, 2017 10:00am - 10:45am
Olympic

10:00am

Asterisk goes mobile: Use-Cases for Asterisk in VoLTE and IMS networks
A popular topic among mobile network operators around the world is VoLTE and IMS. The reasons for this is simple: Using VoLTE allows you to use your spectrum more efficiently while the overall total cost of the network is cheaper compared to 2G and 3G. In the recent years, we’ve been working hard on making Kamailio capable to support VoLTE & IMS on (not only) mobile networks. However, since Kamailio is “SIP only”, you will need other components in order to provide value added services or to simply connect to other networks. This is where Asterisk comes into the picture. In one of our recent deployments of VoLTE & IMS in a mobile network, we’ve replaced several components of our platform with the latest LTS release of Asterisk. In this talk, I will shed some light on the different use-cases where we use Asterisk in this project and why we had huge benefits from using Asterisk instead of other solutions. You will learn about the different use-cases, how to deploy them using Asterisk and why and where using Asterisk makes sense. Additionally, you will get an impression of the Architecture of VoLTE and mobile networks.

Speakers
avatar for Carsten Bock

Carsten Bock

CEO, ng-voice GmbH
Carsten Bock is a member of the development and management team of the Kamailio project and the founder of “ng-voice GmbH“, a company with a focus on providing consulting services about Voice, IMS, VoLTE, and Open-Source. Previously, Carsten was working for Telefonica Germany on the deployment and operation of the IMS-platform at Telefonica. He was among the leading technologists to develop and provide the first IP telephony solution as a real analog line replacement for Telefonica/O2 in Germany. Carsten has a... Read More →


Thursday October 5, 2017 10:00am - 10:45am
Augusta

10:00am

Writing dialplan applications in FreePBX® with the Asterisk® ARI
Learn what it takes to write ARI applications in NodeJS and FreePBX®. We will show some examples of work we've done internally, the technology we are using, how we've been able to scale and keep processes stable and how ARI is helping to transform not only FreePBX® but telephony in general.

Speakers
avatar for James Finstrom

James Finstrom

Software Engineer, Sangoma Technologies, Inc
James has been involved in one way or another with the FreePBX project for the past 10 years. He is an open source evangelist promoting and contributing time and code to various open source projects over the years. Prior to working with FreePBX, he worked in traditional telephony for 6 years installing and maintaining SMB and enterprise telephony... Read More →
avatar for Andrew Nagy

Andrew Nagy

Senior Software Engineer, Sangoma Technologies
Andrew's involvement with FreeBPX began in 2009 with the creation of the Open Source Endpoint Manager and Provisioner.net Library. Today he is one of the core developers of the FreePBX project. Andrew has also been instrumental in helping to manage the third party FreePBX reposit... Read More →


Thursday October 5, 2017 10:00am - 10:45am
Colonial

10:00am

Experiment of evaluation technique to data divorcing on communication software
For effective utilization of resource, OPEX reduction and disasiter tolerance, the data divorcing system that is divorced data from process is recently built with virtualization technology and cloud technology. In the core network built by IMS model, the architecture is defined that HSS and CSCF are built on difference physical servers. The CSCF servers can process any user request, because the CSCF servers does not have subscriber data. So the architecture makes the CSCF servers possible to load sharing with the REGISTER effective period. However the architecture is not adequate to meet the demand from increasing services(e.g. M2M,IoT). For meeting the demand, enhanced architecture that is divorcing subscriber and call data is proposed. But I think there are some problem. In this session, I explain evaluation technique to the architecture, and experiments with Asterisk.

Speakers
avatar for Takeshi Yamada

Takeshi Yamada

IT Engineer, NIPPON TELEGRAPH AND TELEPHONE CORPORATION
I am an IT engineer with ten years of experience at NTT. In this period, I work as a system integrator, an operation consultant and a VoIP software developer for some companies. Currently, I study future telecommunication network structure and evaluate one of the proposal models... Read More →


Thursday October 5, 2017 10:00am - 10:45am
Champions Gate

10:00am

OpenSIPS 2.3, an integration-focused release
An overview of the OpenSIPS's ability to integrate and work together in all possible means with other projects, protocols, systems or concepts. Understanding the integration capabilities of OpenSIPS 2.3 will unveil a powerful tool for building SIP systems

Speakers
avatar for Bogdan Iancu

Bogdan Iancu

Founder, OpenSIPS Projec
OpenSIPS project founder, with over a decade of software engineering in SIP/SMPP and applications for VoIP providers.


Thursday October 5, 2017 10:00am - 10:45am
Congressional

10:45am

Morning break
Thursday October 5, 2017 10:45am - 11:00am
International Ballroom I & II

10:45am

Visit the exhibit hall
Thursday October 5, 2017 10:45am - 2:00pm
International Ballroom I & II

11:00am

Effective Communication in the Work Place

How often have you heard the phrase "For a communications company, we don't communicate very well!"? Kenneth O'Neal has the solution...

“Effective Communication” in the Workplace must change from a Parent/Child relationship to an Adult/Adult mature conversation requiring critical agreements. There are rights and responsibilities for all parties. All lives matter and are treated well. These are learned skills.

  1. The whole organization must come before personal ambition

  2. Honest, truthful openness to others’ opinions raises difficult issues; focus on results

  3. Control emotional responses and obtain full information about organization

  4. Make a choice about accountability for organization and understand business reasons

  5. Each member manages their morale, motivation and commitment; supporting others does not take emotional responsibility; no blaming, no condemning, no criticism, no complaining A powerful adult position would be: “As I reflect on this situation, I acknowledge my contribution.”

Case studies will be provided with facts showing a significant increase in productivity.



Speakers
avatar for Kenneth O'Neal

Kenneth O'Neal

Ziglar Legacy Certified Coach and Trainer, Kenneth Robert O'Neal
Kenneth Robert O’Neal is the President/CEO of KRONEAL COMPANY, headquartered in Kerrville, Texas. He is a Zig Ziglar Legacy Certified Coach and Trainer; Public Speaker; Mentor; Mediator; Business Executive and Personal Coach. | Kenneth worked for Deliotte/Touche as a CPA in Atlanta, Georgia and Houston, Texas. He founded the accounting firm of... Read More →


Thursday October 5, 2017 11:00am - 11:45am
Olympic

11:00am

Asterisk: The many faced software. How I tailored Asterisk for a small international company
A case study which demonstrates the versatility of asterisk. I work in a firm with 300 plus users and 9 offices across the globe each with a redundant set of asterisk servers. We initially had a mishmash of PBXs and held off of building asterisk platform from scratch thinking that it would be too much development and management however with the use of mercurial, some automation and deployment via ansible and tower we are able to push through new features and changes like never imagined before and immediately across the network. We had unusual challenges being a small company with a global footprint with offices that don't have robust internet connections due to their locations and needed a tailor made solution. We also set up dedicated mediaservers to handle voicemail and conference calls via a custom app based on confbridge. Through the use of phoneprov we manage devices and are able to finally keep these up to date and rotate device username/passwords. With SIPp we automated most testing and through the use of Homer we track sessions. We're looking forward to expand on all this with WebRTC and as asterisk implements more video capabilities e.g. confbridge SFU . In short, asterisk can look daunting at first but there is a incredible amount that it can do and if I managed to make it work for us there is no reason others can't too.

Speakers
CV

Chris Vella

Network Administrator, APL
First exposed to VoIP when I worked for 2 years with 3CX (PBX) as an admin and tester, now closing in on 10 years working as a real-time communications admin for a small global company that heavily leverages open-source software.


Thursday October 5, 2017 11:00am - 11:45am
Augusta

11:00am

Public APIs for Asterisk with Kong
You've already built that awesome Asterisk based media-application and now you find yourself building an API for it, so your customers can use that new service. Now you have to deal with users/credentials management, rate-limits, api-application mappings, ACLs, the works. You need an API Gateway that can integrate with your existing applications and your management systems. We will address the case of fronting your media applications with Kong, an open-source API Gateway and Microservices Management Layer that will take the burden off your shoulders, so you can focus on building more awesome services.

Speakers
avatar for Gaston Draque

Gaston Draque

VoIP Space Monkey, Nexacomm
Gaston Draque is a VoIP development and deployment specialist at Nexacomm, an IP Telephony supplier and Could UC systems based in NYC. He has been working with company's information systems for over 20 years and with Asterisk since 2005. Gaston holds a B.S in Computer Informatio... Read More →


Thursday October 5, 2017 11:00am - 11:45am
Colonial

11:00am

High Availability and Load Balancing at the edge of your VoIP platform: DNS, heartbeat, anycast
One of the critical points in a VoIP infrastructure are the proxies located at the edge of the platform, whose job is to dispatch calls towards the core of the platform in a reliable manner. But how do you ensure calls are reaching the edge proxy anyways? This talk presents a few mechanisms one can use to ensure high availability and load balancing for the edge proxies of your platform. We will discuss about DNS failover, heartbeat, anycast and other mechanisms that can achieve these features, their pros and cons, and when should each of them be used.

Speakers
avatar for Răzvan Crainea

Răzvan Crainea

Core Developer, OpenSIPS
As part of the OpenSIPS team for the last 6 years, I gained a lot of experience in the design and development of VoIP platforms using OpenSIPS as a core component.


Thursday October 5, 2017 11:00am - 11:45am
Champions Gate

11:00am

Jitsi: state-of-the-art video conferencing you can self-host
Jitsi is a collection of Open Source software providing state-of-the-art WebRTC-enabled video conferencing. At Jitsi, we believe every video chat should look and sound amazing, between two people or 200. Whether you want to build your own massively multi-user video conference client, or use ours, all our tools are 100% free, Open Source, and WebRTC compatible. In this presentation we’ll dive into how the Jitsi building blocks fit together and how to connect it with other infrastructure components such as Asterisk, for SIP interoperability. We will also look into the latest developments in the Jitsi ecosystem.

Speakers
avatar for Saúl Last Ibarra Corretgé

Saúl Last Ibarra Corretgé

Senior Software Developer, Atlassian
Saúl has been involved with VoIP and related technologies for over ten years, ever since he discovered he could make a computer call another computer with Asterisk. Fast-forward until today; he is employed by Atlassian where he works together with the Jitsi team to give the world the most advanced Open Source video conferencing solution... Read More →


Thursday October 5, 2017 11:00am - 11:45am
Congressional

11:45am

Enterprise Call Analysis and Generic Call Description
Did you ever ask yourself how well your call workflows match customer needs? Or what kind of call application your users appreciate the most? Then this session might be for you! We'd like to share our experiences with designing an application for realtime analysis of Asterisk calls. The application is called TPA (Telephone Process Analysis) and analyzes technical call logfiles/databases in order to extract any details useful for further call process evaluation. The ultimate goal is to not only evaluate Asterisk calls, but also to incorporate the call processes of other communication systems used in our call center and remote offices, enabling an enterprise-wide evaluation of communication processes. The technical challenge is to semantically analyze proprietary call data and re-model interesting details in a generic way, so that statistical data of different systems can be connected and evaluated comprehensively. Though this is not decided yet, we are considering to publish this work as open source once it has reached a reasonable maturity level. Key topics: - Business motivation for call analysis - Evaluating enterprise communication processes - Evaluating usage patterns - Identifying bottlenecks and technical problems - Improving business workflows and system setup - Design basics for call analysis - Data Collecting - Sorting & Filtering - Semantic analysis - Generic re-modeling / abstraction - Customized export filters - Asterisk specific call analysis - Data sources (CEL, CDR, Queue) - Characteristics and relations of internal Asterisk IDs - Limitations and solutions in multi-server environments - Simple vs. difficult call scenarios - Ideas for generic call description - Scope and validity of IDs - Cross-system call identification (SIP/Infrastructure) - Elementary call phases and attributes - Extensible data model design

Speakers
avatar for Ingo Grothues

Ingo Grothues

IT Engineer, LVM Versicherung
Ingo Grothues has been working in the telecommunications R&D sector for more than ten years with a focus on infrastructure and system design. After his studies in Information and Communication Technology at RWTH Aachen University, he worked as Research Engineer at the Ericsson Eu... Read More →


Thursday October 5, 2017 11:45am - 12:30pm
Olympic

11:45am

Battle of the PaaS - A Multi-Million User Case Study
Telecommunication platform as a service (PaaS) had become the norm for the past few years. With leading companies like Twilio and Vonage (Nexmo) now competing head to head, it is sometimes increasingly confusing to compare and reach a valid decision. This presentation will present a case study, showing the various considerations and investigation, taken by a GreenfieldTech customer - in the evaluation of the various Cloud platforms, their conclusions and eventually, their chosen track for deployment.

Speakers
avatar for Nir Simionovich

Nir Simionovich

CEO and Founder, Greenfield Technologies, LTD
He is the founder of GreenfieldTech, a company with focus on open source telephony. As an open source integration expert and evangelist, Nir Simionovich has delivered memorable conference speeches and participated in panels in many parts of the world. These include North America... Read More →


Thursday October 5, 2017 11:45am - 12:30pm
Augusta

11:45am

Porting Vicidial to Asterisk 13 and AMI version 2+
A discussion of the necessary steps needed to port Vicidial to Asterisk 13 and AMI version 2+. Vicidial is an Asterisk based application dating to before Asterisk 1.0 was even released. There is a large amount of code to deal with the various idiocentricities of early Asterisk versions and long standing assumptions of how Asterisk handles certain functionality. Many of these aspects have changed in recent Asterisk versions. For instance Local channels no longer optimize in the same manner. As such several core processes within Vicidial have needed a complete rewrite to deal with these changes. This discussion will go over the changes that were necessary to get Vicidial to function properly with Asterisk 13. Key points that will be discussed: * Overview of how Vicidial's core functions * Changes to the AMI and how it affected the core * Changes to how Local channels behave and the steps necessary to deal with the changes * Dealing with under documented, legacy code written 14 years prior * Lessons learned

Speakers
MC

Michael Cargile

Senior Support Engineer / Developer, The Vicidial Group
Michael Cargile has been working with Asterisk since 2006. In late 2007 he helped to found the Vicidial Group with Matt Florell and James Pearson. The Vicidial Group's goal is to provide better service, support, and development to users of the open source Vicidial Contact Center... Read More →


Thursday October 5, 2017 11:45am - 12:30pm
Colonial

11:45am

Issabel - Stretching beyond Elastix!!
Following the changes in Elastix, a group of Latin Open Source enthusiasts got together to help ensure that there was an Open legacy to the project - and Issabel was born! This is a project which will stay Open Source and is backed by some of the great South American Asterisk Community, as well as collaborators from other parts of the world.  
Come to this session to learn more about Issabel as an Open Source project and as a solution.

Speakers
avatar for Juan Pablo Bustos

Juan Pablo Bustos

Juan Pablo is a close collaborator of the Issabel Project. He is responsible for the information technology and computer systems that support Issabel Project goals as Training and Internal Process. He performed as Instructor of the Elastix Certification Program since 2010 until 2016. Having worked with Asterisk since early 2008, he has participated in several Open Source projects either as a developer, beta tester or by writing documentation.He has collaborated on publications as the books Unified Communications with Elastix Vol. 2 with Edgar Landivar and the Call Center Manual with Paul Estrella and Alfio... Read More →


Thursday October 5, 2017 11:45am - 12:30pm
Champions Gate

11:45am

Real-time fraud detection with automatic mitigation using CGRateS
Countless research reports and day-to-day stories have shown a continuous increase of Toll Fraud, becoming a multi-billion global threat with monetary damages more than double that of Credit Card Fraud. In this talk Dan will walk the audience through various mechanisms implemented in CGRateS for detecting and real-time blocking the Toll Fraud in the billing component of a carrier network, making them available to distributed Asterisk based platforms via ARI communication. CGRateS is a battle-tested Online Charging System with support for both Prepaid and Postpaid billing modes.

Speakers
avatar for Dan Christian Bogos

Dan Christian Bogos

CGRateS Project Lead, ITsysCOM GmbH
He is the founder of ITsysCOM [www.itsyscom.com], experienced communications architect and VoIP specialist. Dan is a double graduate of Politehnica University, Timisoara, with post-graduate specialization in Communication Protocols and Software Development. For the past years, he... Read More →


Thursday October 5, 2017 11:45am - 12:30pm
Congressional

12:30pm

Lunch
Thursday October 5, 2017 12:30pm - 1:30pm
Outside Ballroom Commons

1:30pm

Using Digium Gateways with Switchvox and FreePBX
Detailed step-by-step of how to configure a Digium Gateway appliance easily with any Switchvox or FreePBX system, including a live demonstration with an actual Digium Gateway appliance.

Speakers
avatar for Scott Griepentrog

Scott Griepentrog

Software Developer, Digium Inc
Scott Griepentrog has several decades of experience working on various software telephony development projects.  These include building protocol adapaters for retail telephone products, test and performance systems using Asterisk, and infrastructure to operate a growing midwe... Read More →


Thursday October 5, 2017 1:30pm - 2:15pm
Olympic

1:30pm

High Density Asterisk Deployments and Monitoring
A common challenge with large volume Asterisk deployments is efficiently managing and supporting a burgeoning server sprawl. Infrastructure decisions such as virtualization, software tools, hardware density, and design methodology start to diverge from the "Best Practices" approach and move to a more bespoke deployment suited to the unique needs of Asterisk and it's applications. This session will cover different high density infrastructure deployments that have been used to support over 300 servers running the ViciDial Call Center Suite for vicihost.com.

Speakers
avatar for James Pearson

James Pearson

Director of Hosting, VICIdial Group
James Pearson has over 13 years experience developing, implementing and managing Linux and network environments for small to medium sized businesses. Projects ranged from simple Linux routers with NAS to resilient network design, integrated Asterisk and CCTV solutions, custom dev... Read More →


Thursday October 5, 2017 1:30pm - 2:15pm
Augusta

1:30pm

Building powerful real-time telephony apps using 'Simple Asterisk Manager (SAM)' CTI platform
This session will be divided into three topics: 1. Maintaining state of Asterisk (snapshot). This topic will explain how we created a service that digests all the input from AMI and keeps relevant data in memory so that clients (web, mobile, desktop) can consume it without asking Asterisk every time. 2. Abstraction layer. This topic will explain how we created our own API that hides the background complexity of Asterisk. 3. Multi-tenancy and event filtering. In this topic we will explain how we solved the problem of event filtering per user and company (tenant).

Speakers
avatar for Denis Komadaric

Denis Komadaric

Software Engineer, Bicom Systems
Since 2006 I was working with Bicom Systems on different kinds of CTI (computer telephony integration) applications. | | Unified Communications and Asterisk: | Last 7 years of my career were focused towards building a powerfull Unified Communications tool based on Asterisk... Read More →


Thursday October 5, 2017 1:30pm - 2:15pm
Colonial

1:30pm

FreePBX® - Past, Present and Future
Find out how FreePBX® grew to be more than just an easy way to write config files for Asterisk®, to becoming the most widely adopted Open Source PBX Platform and EcoSystem in the world. In this talk, we will provide an overview of what the FreePBX® project is and the history of how FreePBX® has evolved into what it is today, including how our millions of users continue to benefit as the project evolves. Come learn about how the projects has evolved and what's coming next.

Speakers
avatar for Andrew Nagy

Andrew Nagy

Senior Software Engineer, Sangoma Technologies
Andrew's involvement with FreeBPX began in 2009 with the creation of the Open Source Endpoint Manager and Provisioner.net Library. Today he is one of the core developers of the FreePBX project. Andrew has also been instrumental in helping to manage the third party FreePBX reposit... Read More →


Thursday October 5, 2017 1:30pm - 2:15pm
Champions Gate

1:30pm

Building a Scalable Infrastructure to Handle 1M Calls a Day Using Asterisk and AWS
How to combine the power of Asterisk with Amazon Web Services to handle 1M+ calls a day. Let us demonstrate how to utilize AWS' Auto Scaling Groups, Simple Queueing Service, custom CloudWatch metrics and customized Amazon Linux-based AMIs to capable of handling millions of calls a day.

Speakers
avatar for Marlon Williams

Marlon Williams

CEO, Fenero
Founder and CEO of Fenero, a cloud-based contact center platform on a mission to deliver the most affordable, agile, easy-to-use and secure solutions for streamlining customer and business interactions.


Thursday October 5, 2017 1:30pm - 2:15pm
Congressional

2:15pm

Dangerous Demos
Anyone can TALK about tech - but it takes skill to DEMO tech live in front of an audience.'

Performing with elements of high tech (such as Asterisk and the latest unsupported features of Open Source Real Time Communications applications) using Conference WiFi in front of an audience of some of the best comms hackers in the World can be likened to descending the Cresta Run on a Skeleton Bobsleigh - it is risky and dangerous, but if you survive the experience the buzz that you get is just incredible.

Dangerous Demos are aimed to give presenters the chance to experience this rush - whilst providing an exciting, energising, electrifying, engaging and even educational series of lightning presentations to a live audience.  Each speaker has precisely THREE minutes to show off their technology, with prizes being awarded to the Most Entertaining, Most Popular (by audience vote - using a very novel and risky voting system) and Most Ridiculously Risky (aka Crash and Burn) presentations.


Sponsors

Thursday October 5, 2017 2:15pm - 3:45pm
International Ballroom III

3:45pm