AstriCon 2017: Full Schedule

10:00am EDT

What is the VICIdial Contact Center Suite and Where Is it Going?

This presentation will cover: How VICIdial got it's start, the challenges in interoperating with Asterisk as it changed over the last 14 years, the evolution of the VICIdial user interface, where VICIdial is going in the future, how to survive as an open-source project and thrive as a business while still giving away your product for free, and reasons why many large enterprise-level call centers have chosen to go with VICIdial as their contact center solution.

Speakers

Matt Florell

President, VICIdial Group

Matt Florell has over twenty years of experience in building and managing corporate IT systems specializing in Call Center systems, IP telephony, Customer Relationship Management(CRM) systems, databases, scalable applications, and system optimization. Matt is currently the President... Read More →

Wednesday October 4, 2017 10:00am - 10:45am EDT
Olympic

Business

Company Call Center, Contact Center, Vicidial
Audience Beginner

AstriCon 2017

10:00am EDT

Matt Florell

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