AstriCon 2017

An industry built on expensive hardware, many contact centers moved to cloud-based systems in the last 10 years. However, cloud-based system providers created proprietary technologies that lacked integration options, or came with them but at steep technology support prices. In 2015, Gary Pudles decided to challenge those industry norms. Gary Pudles, AnswerNet CEO and President, shares his experience about finding a solution that integrated with Asterisk as well as other open-source applications. This session will include tips on: -Technology Sourcing: Understanding how to scope your technology needs as a business owner -Input on Open Source Tools: Finding the right ones for your contact center -The Many Faces of Asterisk: Learning the system inside and out, then teaching it how to work with you